Building Services Sydney takes any breaches/ misconduct very seriously no matter how big or how small. We pride ourselves in dealing with these issues as fast as possible to not cause further heart-ache to our clients and staff involved. We are aware that out on the field accidents may happen and that’s why we prepare for these occasions. We will have a Safety Officer within our company investigate the incident, causes of the problem and the circumstances around it. We will be in direct contact with you always throughout this process and any updates discussed with you as soon as possible. We are Insured and have processes in place for any work that we do to ensure we have predetermined any potential threats, accidents, issues and likelihood of them to occur. The staff are well trained to adhere to these and if rules are broken or disobeid strict discipline will follow. We run a professional company and all employees are well aware. To further combat potential un-reported incidents we have a follow up discussion with every client after the services are complete to ensure client is completely satisfied with the service they have received. In this discussion management will ask questions relating to;
if the staff member has behaved in a professional manner whilst onsite
was staff member on time and in correct company issued uniform
was his conduct throughout the service period acceptable and did he make our company proud
any concerns you the client want to bring up with Our Company Management department
any recommendations, reviews or anything you want to raise or see changed within our company and its structure to further improve on our services and ultimately your experience
These would just be some of the follow up questions raised. We want every customer to have a great experience with us and if not completely satisfied we will work hard, really hard until your satisfied. This is our promise to YOU.